Appointments & Patient Safety - In order to offer a safe service the surgery can only offer a certain number of appointments each day. While we try to accommodate as many patients as possible there will be times when we can not offer you the appointment you have requested.
RECEPTION CAN ONLY OFFER YOU THE APPOINTMENTS THAT ARE MADE AVAILABLE BY THE DOCTORS. WE EXPECT OUR RECEPTION STAFF TO BE TREATED WITH COURTESY – the practice will contact patients who are unreasonable with regard to appointment requests; we may ask you to register at another surgery if you are rude or aggressive to our staff.
We apologise to the vast majority of our patients who treat our staff appropriately and thank you for your support.
FLU VACCINES ARE STILL AVAILABLE FOR AT RISK PATIENTS AND CHILDREN BORN BETWEEN 1/9/2015 AND 31/8/2017 - PLEASE CONTACT THE SURGERY TO BOOK AN APPOINTMENT
Welcome to New Road Surgery
Since the foundation of the NHS in 1948, the New Road premises have been used, without interruption, as a medical practice. Dr Cheetham retired in June 2018 after 30 years at New Road Surgery, many local residents will remember Dr Mike Cooper, Dr Roy Glover, and a few may remember Dr Nathan from the post war years when the practice was founded. The complexity of medical treatments may have changed, but the ethos of traditional General Practice continues unabated.
We have a friendly, professional and dedicated team, still providing the level of care that has been a hallmark of the practice for so many years.
The aim of this website is to provide information about the practice to help you make the best use of the full range of GP services we offer. Patient comments on additional information that could be included on this website are welcome.
We are registered with the Care Quality Commission www.cqc.org.uk
The Care Quality Commission inspected New Road Surgery on Tuesday 8th November 2016 their report is available to read below:
care.data - there are changes to how your data will be shared in future - please see care.data in the further information section on the right hand side of the screen.
THE WEBSITES BELOW SHOWS YOU THE AVAILABLE HEALTH SERVICES IN WORCESTERSHIRE
IF YOU WISH TO CANCEL AN APPOINTMENT AT SHORT NOTICE PLEASE TELEPHONE THE SURGERY
PLEASE CANCEL ALL APPOINTMENTS THAT YOU NO LONGER REQUIRE
If you wish to use the online repeat ordering or appointment booking system please attend the surgery to obtain your login details - you will need to bring 2 forms of identity and one of these must contain a photo - acceptable documents include passports, photo driving licenses and bank statements but NOT bills (please note we only need to see the heading page of bank statements).
Online Prescriptions: Your prescription will be ready to collect 2 working days after the request is submitted.
It has been reported that patients have received letters from pharmacies asking them to sign up to EPS (Electronic Prescription Service) - the letters may give the impression that the practice has asked the pharmacy to make this contact. Please be aware we do not ask pharmacies to contact patients to sign them up to EPS. It is your choice which pharmacy you use, most pharmacies offer EPS.
(Site updated 09/12/2019)