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Noticeboard

Telephone Enquiries: for general non-urgent enquiries please telephone the surgery after 2.30pm if at all possible - thank you. 

Patient Participation Group - If you would like to help us improve the services we offer to our patients please join our Patient Participation Group.  We currently have no members aged 20-30 years and are keen for members who represent these age groups to join.  We wouldn't take up much of your time just occasional email contact - please see the link on the right side of this page.

Patient Survey Results - you can find our latest national survey results at: http://www.gp-patient.co.uk/

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Complaints

We try to offer our best service at all times. If however, you are unhappy with any aspect of your care, please either write or ask to speak to the practice manager. We have a complaints procedure and we will contact you with a timely response.

If you feel that you cannot raise your complaint with us, you may wish to contact:

NHS England, P O Box 16738, Reddtich, B97 9PT

If you have any problems with the Out of Hours Service, please let us know and we will pass your complaint on to the appropriate person(s).

Suggestions

We welcome your suggestions, and a suggestion box is situated in the reception area. 

 

 

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Health Service Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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