We try to offer our best service at all times. If however, you are unhappy with any aspect of your care, please either write or ask to speak to the practice manager. We have a complaints procedure and we will contact you with a timely response.
If you feel that you cannot raise your complaint with us, you may wish to contact:
NHS England, P O Box 16738, Reddtich, B97 9PT
If you have any problems with the Out of Hours Service, please let us know and we will pass your complaint on to the appropriate person(s).
We welcome your suggestions, and a suggestion box is situated in the reception area.
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
- Getting it right
- Being customer focused
- Being open and accountable
- Acting fairly and proportionately
- Putting things right
- Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Health Service Ombudsman.
Tel: 0345 015 4033
Write: Millbank Tower, Millbank, London SW1P 4QP.