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FLU VACCINES - we will contact patients (you do not need to call the surgery we will be in touch with patients directly to arrange your vaccination).
BOOSTER VACCINES - if you had your vaccine at the surgery we will contact you when we have a date for your booster - please do not call the surgery we will call you.
SURGERY OPERATING PLAN DURING THE CORONAVIRUS OUTBREAK
Covid restrictions are still in place across all health services including hospitals, GP practices, dental practices, optometrists and pharmacies to ensure patients and staff are protected. Staff, patients and visitors will also be expected to continue to follow social distancing rules when visiting any care setting as well as using face coverings, mask and other personal protection equipment.
You still need to wear a face mask for any appointment with a doctor or nurse and while waiting in the waiting room.
The surgery is not closed - 29,844 appointments have been provided between July 2020 and July 2021 of these 14,520 (48.6%) were face to face appointments. We have put processes in place to keep patients and staff as safe as possible. We facilitate patients waiting in either the foyer or the waiting room and this is based on individual circumstances. Unfortunately the foyer and waiting room are not large enough to open on a normal ‘walk in’ basis. We did open more seating on 17th May to coincide with easing of lockdown, the following day a staff member tested positive for Covid. Therefore it was decided that in the interest of patient safety, it was better for patients to wait outside in the fresh air, with provision for people to wait inside when necessary.
Doctor appointments and telephone triage - a doctor will speak to you initially by phone or video but they will make you a face to face appointment if this is the most appropriate way to deal with your issue or if this is your preferred option, this is in line with NHS guidance and is designed to keep patients and staff safe.
Waiting times on the phone - there has been a large increase in the number of calls to the surgery. We have increased reception hours and we hope that there will be an improvement in call answering. However we have to be realistic and from the numbers of calls into the surgery (7059 to the main line May 2021 compared to 5207 in May 2019) we do not feel that we can offer an easy solution to this issue. In May 2021 we answered 1,763 calls within 1 minute and 1.151 within 5 minutes. The average wait to be answered was 13 minutes which we would very much like to improve, but with an additional 1,852 calls in May 2021 compared to May 2019 we are unable to achieve the same standards that we could previously; despite increasing staff hours. The surgery has always had very good telephone access results the last results published (2020 GP Patient Survey) showed 90% of respondents found it easy to get through to the practice by phone compared to local CCG average of 70% and National average of 65%. We have not changed how we work other than to increase staff hours on reception – the long wait time is due to the increased volumes in calls into the surgery.
PLEASE TREAT OUR STAFF AS YOU WOULD LIKE TO BE TREATED – staff are doing their very best to help in what is a difficult time for everyone; please think about how you speak to our staff who are working extremely hard to deal with an very high number of calls throughout the day. Staff have sadly experienced a lot of verbal abuse and aggression from a number of callers over the last few months, they do try hard to be as helpful as possible and really do not deserve to be treated in this way.
Appointments - In order to offer a safe service the surgery can only offer a certain number of appointments each day. While we try to accommodate as many patients as possible there will be times when we cannot offer you the appointment you have requested.
If you are asked to submit a medical photograph you can email this to RBCCG.firstname.lastname@example.org. Please note that confidentiality and security of emails can not be guaranteed whilst in transit and should contain the minimum amount of patient identifiable or confidential information. We will print then delete your email or attach medical information to your clinical record on receipt but it may be stored on your email providers server.
FOR ALL INFORMATION ABOUT CORONAVIRUS PLEASE VISIT:
COVID 19 VACCINATION INFORMATION
We would ask that patients please do not phone the practice with general enquiries about Covid19 vaccination at this time; this blocks our phone lines and takes up time that could be used to organise vaccination clinics. Information regarding the vaccination programme is changing rapidly and we will post any changes here on our website.
WE HAVE NO FURTHER DATES FOR 1ST VACCINATION CLINICS AT THIS TIME WE WILL UPDATE THE
WE ARE SORRY BUT WE ARE UNABLE TO ANSWER QUESTIONS RELATING TO OTHER VACCINE CENTRES
COVID VACCINATION CERTIFICATES
We would ask that patients please do not telephone the surgery we are unable to issue these certificates - numerous enquiries are blocking phone lines into the surgery and causing long delays for patients trying to book appointments or speak to reception.
Information can be obtained as follows:
Please see https://www.gov.uk/guidance/demonstrating-your-covid-19-vaccination-status-when-travelling-abroad for further information.
Proof of your vaccination status will be available on the NHSapp.
The NHSapp can be downloaded from https://apps.apple.com/gb/app/nhs-app/id1388411277 for iPhone or https://play.google.com/store/apps/details?id=com.nhs.online.nhsonline for android.
Alternatively you can call the NHS helpline on 119 (from 17 May) and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine, the letter may to take up to 5 days to reach you.
CORONAVIRUS - DO YOU NEED HELP?
IF YOU NEED HELP FROM A VOLUNTEER OR KNOW ANYONE WHO DOES? IF SO PLEASE VISIT:
Support Bromsgrove is a partnership of voluntary, community and public sector groups across Bromsgrove District coming together to help those struggling with the Coronavirus outbreak.
You can also call them on 01527 306490
or email email@example.com
CORONAVIRUS taking care of your mind as well as your body is really important while staying at home! If can be difficult to know where to go for advice and support. Here you can find lots of useful information all in one place: https://www.hacw.nhs.uk/now-were-talking
COVID19 VACCINATION SCAM ALERT
Very important scam alert - we have been notified of a scam where people are being sent a text telling them they are eligible to apply for a vaccine and to click on a link for further information - THIS IS A SCAM please do not click on any link or put any information into websites telling you that you can access a vaccine this way!
Please also be alert to anyone calling you about the vaccine programme - the surgery will always introduce ourselves if we call you and you can always call us back to check if you are unsure - please do not give personal information to anyone who calls you as we have had reports of calls being made to patients that do not appear to be from a genuine NHS source.
Welcome to New Road Surgery
Since the foundation of the NHS in 1948, the New Road premises have been used, without interruption, as a medical practice. Dr Cheetham retired in June 2018 and Dr Boden in June 2020, many local residents will remember Dr Mike Cooper, Dr Roy Glover, and a few may remember Dr Nathan from the post war years when the practice was founded. The complexity of medical treatments may have changed, but the ethos of traditional General Practice continues unabated.
We have a friendly, professional and dedicated team, still providing the level of care that has been a hallmark of the practice for so many years.
The aim of this website is to provide information about the practice to help you make the best use of the full range of GP services we offer. Patient comments on additional information that could be included on this website are welcome.
We are registered with the Care Quality Commission www.cqc.org.uk
The Care Quality Commission inspected New Road Surgery on Tuesday 8th November 2016 their report is available to read below:
THE WEBSITES BELOW SHOWS YOU THE AVAILABLE HEALTH SERVICES IN WORCESTERSHIRE
IF YOU WISH TO CANCEL AN APPOINTMENT AT SHORT NOTICE PLEASE TELEPHONE THE SURGERY
PLEASE CANCEL ALL APPOINTMENTS THAT YOU NO LONGER REQUIRE
Repeat Prescription Requests - Important Notice
During the first lockdown period we agreed to accept prescription requests over the telephone. Phone access to reception is now being adversely impacted on by a large amount of telephone requests for prescriptions, this means staff can’t take routine calls or answer the intercom whilst they are taking prescription requests; likewise this is not the safest way to request a prescription. In future we will only be able to allow housebound patients or those in the high risk Covid category (who will have received a letter from the government advising them they are in this category) to order prescriptions over the telephone. We apologise for any inconvenience, you can order your prescription online, by dropping it into the post box at reception or by emailing: RBCCG.firstname.lastname@example.org
Please allow 3 working days for your prescription to be processed.
Please post repeat prescription and other correspondence in the post box outside the building.
If you wish to use the online repeat ordering or appointment booking system please attend the surgery to obtain your login details - you will need to bring 2 forms of identity and one of these must contain a photo - acceptable documents include passports, photo driving licenses and bank statements but NOT bills (please note we only need to see the heading page of bank statements).
Online Prescriptions: Your prescription will be ready to collect 3 working days after the request is submitted.
It has been reported that patients have received letters from pharmacies asking them to sign up to EPS (Electronic Prescription Service) - the letters may give the impression that the practice has asked the pharmacy to make this contact. Please be aware we do not ask pharmacies to contact patients to sign them up to EPS. It is your choice which pharmacy you use, most pharmacies offer EPS.
(Site updated 20/09/2021)