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TELEPHONE WAITING TIMES - staff are receiving a lot of complaints about the waiting time on the phone lines - this is due to the high number of calls being made to the surgery at this time. Staff are doing their very best to help in what is a difficult time for everyone; please think about how you speak to our staff who are working hard to deal with an extremely high number of calls throughout the day. The practice may ask you to register at another surgery if you are rude or aggressive to our staff.
We apologise to the vast majority of our patients who treat our staff appropriately and thank you for your support.
COVID 19 VACCINATION INFORMATION
We would ask that patients please do not phone the practice with general enquiries about Covid19 vaccination at this time; this blocks our phone lines and takes up time that could be used to organise vaccination clinics. Information regarding the vaccination programme is changing rapidly and we will post any changes here on our website.
WE HAVE NO FURTHER DATES FOR 1ST VACCINATION CLINICS AT THIS TIME WE WILL UPDATE THE WEBSITE WHEN THIS CHANGES
WE ARE CURRENTLY ARRANGING 2ND VACCINATION CLINICS
If you have had your 1st vaccination at the surgery we will call you when we have the clinic date for your 2nd vaccination.
WE ARE SORRY BUT WE ARE UNABLE TO ANSWER QUESTIONS RELATING TO OTHER VACCINE CENTRES
COVID19 VACCINATION SCAM ALERT
Very important scam alert - we have been notified of a scam where people are being sent a text telling them they are eligible to apply for a vaccine and to click on a link for further information - THIS IS A SCAM please do not click on any link or put any information into websites telling you that you can access a vaccine this way!
Repeat Prescription Requests - Important Notice
During the first lockdown period we agreed to accept prescription requests over the telephone. Phone access to reception is now being adversely impacted on by a large amount of telephone requests for prescriptions, this means staff can’t take routine calls or answer the intercom whilst they are taking prescription requests; likewise this is not the safest way to request a prescription. In future we will only be able to allow housebound patients or those in the high risk Covid category (who will have received a letter from the government advising them they are in this category) to order prescriptions over the telephone. We apologise for any inconvenience, you can order your prescription online, by dropping it into the post box at reception or by emailing: RBCCG.email@example.com
Please allow 3 working days for your prescription to be processed.
SURGERY OPERATING PLAN DURING THE CORONAVIRUS OUTBREAK
DOCTORS APPOINTMENTS: if you need to be seen by a doctor we will arrange this for you - you will be asked to speak to a doctor by telephone or video first.
We would like to make it clear that GP teams have been seeing patients face-to-face (wearing PPE) throughout the pandemic. We still are, and numbers are increasing. However, all appointments are now arranged on a case-by-case basis following careful remote assessment. As part of your telephone or video consultation, your GP will assess the safest and most appropriate way to deal with your issue, and should arrange for you to be seen in person by a member of the team if necessary. Your safety is our primary concern and this is the main factor dictating the type of consultation offered, similar to our hospital colleagues. This is guidance from NHS chiefs, and is purely to protect patients, as well as our teams.
You will need to wear a face mask or covering for any appointment with a doctor or nurse.
If you are asked to submit a medical photograph you can email this to RBCCG.firstname.lastname@example.org - Please note that confidentiality and security of emails can not be guaranteed whilst in transit and should contain the minimum amount of patient identifiable or confidential information. We will print then delete your email or attach medical information to your clinical record on receipt but it may be stored on your email providers server.
NURSE APPOINTMENTS: please telephone to arrange or enquire about appointments. We are currently booking appointments for items such as baby immunisations, smear tests, urgent blood tests and dressings. There are some routine items that we are unable to undertake at present.
Please post repeat prescription and other correspondence in the post box outside the building.
FOR ALL INFORMATION ABOUT CORONAVIRUS PLEASE VISIT:
The surgery can't arrange testing but information on how to obtain a test is included in the link above.
CORONAVIRUS taking care of your mind as well as your body is really important while staying at home! If can be difficult to know where to go for advice and support. Here you can find lots of useful information all in one place: https://www.hacw.nhs.uk/now-were-talking
Since the foundation of the NHS in 1948, the New Road premises have been used, without interruption, as a medical practice. Dr Cheetham retired in June 2018 and Dr Boden in June 2020, many local residents will remember Dr Mike Cooper, Dr Roy Glover, and a few may remember Dr Nathan from the post war years when the practice was founded. The complexity of medical treatments may have changed, but the ethos of traditional General Practice continues unabated.
We have a friendly, professional and dedicated team, still providing the level of care that has been a hallmark of the practice for so many years.
The aim of this website is to provide information about the practice to help you make the best use of the full range of GP services we offer. Patient comments on additional information that could be included on this website are welcome.
We are registered with the Care Quality Commission www.cqc.org.uk
The Care Quality Commission inspected New Road Surgery on Tuesday 8th November 2016 their report is available to read below:
care.data - there are changes to how your data will be shared in future - please see care.data in the further information section on the right hand side of the screen.
THE WEBSITES BELOW SHOWS YOU THE AVAILABLE HEALTH SERVICES IN WORCESTERSHIRE
IF YOU WISH TO CANCEL AN APPOINTMENT AT SHORT NOTICE PLEASE TELEPHONE THE SURGERY
PLEASE CANCEL ALL APPOINTMENTS THAT YOU NO LONGER REQUIRE
If you wish to use the online repeat ordering or appointment booking system please attend the surgery to obtain your login details - you will need to bring 2 forms of identity and one of these must contain a photo - acceptable documents include passports, photo driving licenses and bank statements but NOT bills (please note we only need to see the heading page of bank statements).
Online Prescriptions: Your prescription will be ready to collect 3 working days after the request is submitted.
It has been reported that patients have received letters from pharmacies asking them to sign up to EPS (Electronic Prescription Service) - the letters may give the impression that the practice has asked the pharmacy to make this contact. Please be aware we do not ask pharmacies to contact patients to sign them up to EPS. It is your choice which pharmacy you use, most pharmacies offer EPS.
(Site updated 09/04/2021)