Translation is available please see google translate page button to the right of this message.
This year we will have to make changes to how we deliver flu vaccines because of the coronavirus outbreak. We will be contacting patients who are at most risk first and this will be by appointment this year. Flu vaccine will not start to arrive until the end of September and then arrives in batches over the period of a few weeks. We will contact everyone who is entitled to a vaccination as soon as we can once we have stock available. Please help us during this busy time by not telephoning the surgery about the flu vaccine or requesting information about flu vaccine at reception - please be assured that we will contact you this year.
DOCTORS APPOINTMENTS: if you need to be seen by a doctor we will arrange this for you - you will be asked to speak to a doctor by telephone or video first.
You will need to wear a face mask or covering for any appointment with a doctor or nurse.
If you are asked to submit a medical photograph you can email this to RBCCG.firstname.lastname@example.org - Please note that confidentiality and security of emails can not be guaranteed whilst in transit and should contain the minimum amount of patient identifiable or confidential information. We will print then delete your email or attach medical information to your clinical record on receipt but it may be stored on your email providers server.
NURSE APPOINTMENTS: please telephone to arrange or enquire about appointments. We are currently booking appointments for items such as baby immunisations, smear tests, urgent blood tests and dressings. There are some routine items that we are unable to undertake at present.
Please post repeat prescription and other correspondence in the post box outside the building.
FOR ALL INFORMATION ABOUT CORONAVIRUS PLEASE VISIT:
The surgery can't arrange testing but information on how to obtain a test is included in the link above.
CORONAVIRUS - DO YOU NEED HELP?
IF YOU NEED HELP FROM A VOLUNTEER OR KNOW ANYONE WHO DOES? IF SO PLEASE VISIT:
CORONAVIRUS taking care of your mind as well as your body is really important while staying at home! If can be difficult to know where to go for advice and support. Here you can find lots of useful information all in one place: https://www.hacw.nhs.uk/now-were-talking
CORONAVIRUS - BEWARE OF SCAMMERS
There is heightened coverage around the recent Coronavirus outbreak around the world, which is now severely impacting on the UK and the NHS.
Unfortunately fraudsters are targeting these circumstances to take advantage of public fear and concern.
We have been made aware that our patients are receiving phone calls, texts and letters from fraudsters. They will try and obtain your personal details and in particular your NHS number.
Scammers are sophisticated, opportunistic and will try many ways to get the information they want. They often target the vulnerable.
If you are suspicious, do not give any details over the phone, hang up and then ring your GP Practice to confirm.
PRESCRIPTION MAY TAKE LONGER THAN USUAL PLEASE ALLOW 3 WORKING DAYS FOR YOUR PRESCRIPTION TO BE READY.
Please remember you can request your prescription by email:
We are receiving a lot of requests for prescriptions that are not due yet - we are sorry but in line with our usual procedures prescriptions requested too early will be rejected.
Since the foundation of the NHS in 1948, the New Road premises have been used, without interruption, as a medical practice. Dr Cheetham retired in June 2018 and Dr Boden in June 2020, many local residents will remember Dr Mike Cooper, Dr Roy Glover, and a few may remember Dr Nathan from the post war years when the practice was founded. The complexity of medical treatments may have changed, but the ethos of traditional General Practice continues unabated.
We have a friendly, professional and dedicated team, still providing the level of care that has been a hallmark of the practice for so many years.
The aim of this website is to provide information about the practice to help you make the best use of the full range of GP services we offer. Patient comments on additional information that could be included on this website are welcome.
We are registered with the Care Quality Commission www.cqc.org.uk
The Care Quality Commission inspected New Road Surgery on Tuesday 8th November 2016 their report is available to read below:
care.data - there are changes to how your data will be shared in future - please see care.data in the further information section on the right hand side of the screen.
THE WEBSITES BELOW SHOWS YOU THE AVAILABLE HEALTH SERVICES IN WORCESTERSHIRE
IF YOU WISH TO CANCEL AN APPOINTMENT AT SHORT NOTICE PLEASE TELEPHONE THE SURGERY
PLEASE CANCEL ALL APPOINTMENTS THAT YOU NO LONGER REQUIRE
If you wish to use the online repeat ordering or appointment booking system please attend the surgery to obtain your login details - you will need to bring 2 forms of identity and one of these must contain a photo - acceptable documents include passports, photo driving licenses and bank statements but NOT bills (please note we only need to see the heading page of bank statements).
Online Prescriptions: Your prescription will be ready to collect 3 working days after the request is submitted.
It has been reported that patients have received letters from pharmacies asking them to sign up to EPS (Electronic Prescription Service) - the letters may give the impression that the practice has asked the pharmacy to make this contact. Please be aware we do not ask pharmacies to contact patients to sign them up to EPS. It is your choice which pharmacy you use, most pharmacies offer EPS.
(Site updated 15/09/2020)