Noticeboard

Telephone Enquiries: for general non-urgent enquiries please telephone the surgery after 2.30pm if at all possible - thank you. 
Patient Participation Group - If you would like to help us improve the services we offer to our patients please join our Patient Participation Group.  We currently have no members aged 20-30 years and are keen for members who represent these age groups to join.  We wouldn't take up much of your time just occasional email contact - please see the link on the right side of this page.
Patient Survey Results - you can find our latest national survey results at: http://www.gp-patient.co.uk/

Online guides for parents -http://www.worcestershire.gov.uk/info/20643/advice_and_guidance_for_families_early_help/1575/online_guides_for_parents

CONTACT US ONLINE: https://florey.accurx.com/p/M81025

 Translation is available please see google translate page button to the right of this message.

JOB VACANCIES - WE ARE CURRENTLY ADVERTISING FOR A PRACTICE NURSE - for further information see the Job Vacancies area of the website

Blood tests requested by the hospital - please note if your hospital consultant requires you to have a blood test this will need to take place at the hospital, unfortunately we are unable to provide this service at the surgery.

Changes to GP appointment booking

You may have seen that there is a change to how GP surgeries will be booking appointments in future.  If we are unable to offer you an appointment within the next 2 weeks, we will offer you an assessment and signpost you to an appropriate medical service.  This could be advice to call 111 or attend a pharmacy for the treatment of certain conditions.

Reception staff will need to ask for some information to enable them to offer you the best advice.  Staff have all signed a confidentiality agreement and any information you give them will be treated in strictest confidence.

Here is a list of some of the services you can access directly:

First contact physiotherapist service for patients aged 16 and over. If you are suffering from soft tissue, muscle or joint pain call 07436797891.

Community Pharmacy Pharmacy First Service NHS treatment for:

Ear infection for patients aged 1 to 17 years

Sore throat for patients aged 5 years and over

Sinusitis for patients aged 12 years over

Uncomplicated urinary tract infections for women aged 16-64 years

Infected insect bites for patients aged 1 year and over

Impetigo for patients aged 1 year and over

Shingles for patients aged 18 years and over 

The pharmacy can also help with colds and flu like symptoms/congestion (blocked or runny nose, hay fever)/ear wax/conjunctivitis/constipation/heartburn/indigestion/hemorrhoids.

Social Prescribing – unemployment/money/benefits/debts/housing – call 0300 303 5291.

Wellbeing Coaching – low level mental health/addiction/isolation and loneliness/relationships/family life/wellbeing - 01905 27525.

The surgery will have additional GP appointments available for more serious conditions patients elect to use the above services, so please do consider if any of these options may be helpful for you.

One final thing – we are no longer booking appointments more than 2 weeks in advance (other than in rare cases where the GP instructs us to do so for follow-up care).  We apologise for any inconvenience this may cause.

Face Mask/Coverings in the Surgery

If you would like the clinician you see at the surgery to wear a face covering during your appointment please ask them to do this.

Practice Staff

Staff are doing their very best to help in what is a difficult time for everyone; please think about how you speak to our staff who are working extremely hard to deal with an very high number of calls throughout the day. Staff have sadly experienced a lot of verbal abuse and aggression from a number of callers over the last few months, they do try hard to be as helpful as possible and really do not deserve to be treated in this way.

Welcome to New Road Surgery

premisis.jpgSince the foundation of the NHS in 1948, the New Road premises have been used, without interruption, as a medical practice. Dr Cheetham retired in June 2018 and Dr Boden in June 2020, many local residents will remember Dr Mike Cooper, Dr Roy Glover, and a few may remember Dr Nathan from the post war years when the practice was founded. The complexity of medical treatments may have changed, but the ethos of traditional General Practice continues unabated.

We have a friendly, professional and dedicated team, still providing the level of care that has been a hallmark of the practice for so many years.

The aim of this website is to provide information about the practice to help you make the best use of the full range of GP services we offer. Patient comments on additional information that could be included on this website are welcome.

If you are asked to submit a medical photograph you will be instructed how to forward this to us.

Repeat Prescription Requests - Important Notice

Your prescription will be ready to collect 3 working days after the request is submitted. 

Please note that we only accept requests for prescriptions over the telephone for housebound patients, this is to avoid errors which can occur when details are taken over the telephone and to free surgery lines for patients to book appointments or make general enquiries.  We apologise for any inconvenience, you can order your prescription online, by dropping it into the post box at reception or by emailing: RBCCG.oohnewroad@nhs.net

If you wish to use the online repeat ordering or appointment booking system please attend the surgery to obtain your login details - you will need to bring 2 forms of identity and one of these must contain a photo - acceptable documents include passports, photo driving licenses and bank statements but NOT bills (please note we only need to see the heading page of any bank statement). 

 

We are registered with the Care Quality Commission www.cqc.org.uk

The Care Quality Commission inspected New Road Surgery on Tuesday 8th November 2016 their report is available to read below:

care.data - there are changes to how your data will be shared in future - please see care.data in the further information section on the right hand side of the screen, information is also available in our privacy policy - please see Practice Polices which are available in the top left hand section of the website.

THE WEBSITES BELOW SHOWS YOU THE AVAILABLE HEALTH SERVICES IN WORCESTERSHIRE

https://www.worcestershirehealth.nhs.uk/

http://worcestershire.wellbeinghub.org.uk/

PLEASE CANCEL ALL APPOINTMENTS AT THE SURGERY THAT YOU NO LONGER REQUIRE 

 THANK YOU

 nhs app

(Site updated 25/03/2024)
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