NEW ROAD SURGERY
104-106 NEW ROAD
Telephone 0121 453 3584
Dr Saadat Hussain
Dr Veera Kotekar
Dr Alison Griffiths
Dr Sandeep Sadhra
We are members of NHS Hereford and Worcestershire Clinical Commissioning Group. They can be contacted at:
Barnsley Court, Barnsley Hall Road, Bromsgrove, Worcestershire, B61 0TX
Tel 01905 681999
We are registered with the Quality Care Commission
If you require this leaflet in any other format please contact us and we will arrange to provide this for you.
WELCOME TO NEW ROAD SURGERY
The practice provides a full range of GP services, this leaflet describes these services. Please read this leaflet, and keep it for future reference.
THE PRACTICE TEAM
Dr Saadat Hussain MB, ChB, MRCGP
Dr Veera Kotekar MBBS(MYS1999) D.ORTHO,MRCS, MRCGP
Dr Alison Griffiths MBBS DCH DRCOG DFRSH MRCGP
Dr Sandeep Sadhra MBChB MRCGP Dip OCC Med
Practice Manager: Ann Blackburn
Practice Nurses: Sister Sally Gates RGN & Sister Tracy Hardwick RGN
Practice Pharmacist: Mr Wessley Xavier
Phlebotomist: Mrs Sue Kendle
Healthcare Assistant: Mrs Wendy O’Neill
Secretary: Mrs Lisa Bird
Receptionists: Mrs Jean Randle Mrs Nichola Stanley Mrs Barbara Lewis Mrs Angela Russ Ms Kirsty Miles Mrs Karen Glaze
Fully qualified locum doctors may be employed to cover holidays etc.
THERE IS DISABLED ACCESS TO THE PREMISES AND TOILET
Practice Area - check on our website if your post code is in our area.
A detailed map is available on reception.
Reception is open on weekdays from 08:30 - 18:00
We offer extra appointments outside of normal hours — please ask at reception for details.
The doctors are available for consultations as follows:
Monday morning: Drs Hussain & Griffiths
Monday afternoon: Drs Hussain & Griffiths
Tuesday morning: Drs Hussain, Kotekar & Sadhra
Tuesday afternoon: Drs Hussain, Kotekar & Sadhra
Wednesday morning: Drs Sadhra & Kotekar
Wednesday afternoon: Drs Sadhra & Kotekar
Thursday morning: Drs Hussain, Griffiths
Thursday afternoon: Drs Hussain, Griffiths
Friday morning: Drs Griffiths & Kotekar
Friday afternoon: Drs Griffiths & Kotekar
Reception telephone service available from 08:30am. Please telephone after 10.30am to book routine appointments and during the afternoon to request results etc. If you wish to speak to a doctor or nurse by telephone this can be arranged via reception.
Please note that the surgery is the best equipped place for consultations. If a visit is absolutely necessary, please make the request before 11am wherever possible.
PRACTICE NURSE APPOINTMENTS
Routine appointments are available every day.
When the surgery is closed Dial 111
0121 453 3584 will remind you to call 111 (answer machine does not take messages) .
Telephone advice, an appointment with a doctor, or a home visit will be offered. This service is intended for emergencies, or problems that cannot wait until the next morning surgery.
NHS choices website gives useful information on treating minor ailments.
IN CASE OF LIFE-THREATENING EMERGENCIES DIAL 999
APPOINTMENTS Routine appointments with a doctor are on average 10 minutes in duration. If you feel that you have a lot to discuss, please ask for a longer appointment to avoid delay to other patients.
If you no longer require, or are unable to keep your appointment, please let us know so that we can use it for someone else.
These are available for some chronic or recurring conditions.
Please make requests in the following way:
- handing in a request slip (attached to your prescription)
- completing a request form (available from reception)
- online - register for online services please attend the surgery with photo ID & address confirmation (i.e. passport or bank statement) and register for this service
- *by email —the address is RBCCG.firstname.lastname@example.org
*Please note that confidentiality and security of emails can not be guaranteed whilst in transit and should contain the minimum amount of patient identifiable or confidential information. We will print then delete your email on receipt but it will be stored on your email providers server .
Your prescription will be ready to collect 2 working days after the request is submitted.
Telephone requests will not be taken, other than for housebound patients.
If you wish to register with the practice please call at the surgery to discuss registration. You will need to bring your medical card with you; if you are unable to locate your card, we can provide you with an application form instead.If you are unable to attend in person, someone can make the registration on your behalf, with your permission. You will register with the practice, not with a particular doctor, but you will be asked to specify your preferred doctor when registering. You may request to see a doctor of your choice at the practice, however, there may be delay if you choose to wait to see a particular doctor.
All new patients are invited to make an appointment to have a health check with our practice nurses.
THE COMMUNITY TEAM
Telephone 01527 488337
District Nurses are available to see you in your home if you are housebound. They give advice and care to the acutely and chronically ill.
Telephone 0121 453 3536 (Worcestershire residents)
Telephone 0121 457 4780 (Birmingham residents)
Health Visitors provide help and advice particularly to families with children under the age of 5 years old. They are also available for advice on matters concerning general health and nutrition.
COMPLAINTS - We try to offer our best service at all times. If however, you are unhappy with any aspect of your care, please either write or ask to speak to the practice manager. Information about how to complain is available at reception and on the practice website.
SUGGESTIONS - We welcome your suggestions, and a suggestion box is situated in the reception area.
PERSONAL DETAILS - Please inform us of any change of name, address or telephone number. If you have an ex-directory telephone number, please let us know.
VIOLENT OR ABUSIVE BEHAVIOUR - This practice supports the Governments NHS zero tolerance zone campaign. Violent patients will be reported to the police and struck off the practice list. We ask you to treat your GP and practice staff properly - without violence or abuse.
CONFIDENTIALITY STATEMENT - This is a completely confidential service. Even if you are under 16, doctors and nurses still have to keep anything you tell them private, just as they would for an adult. We will not discuss any information about you with anyone else, unless you ask us to, except in very exceptional circumstances - if you, or another’s safety is at risk. In these circumstances, we will keep you fully informed.
CARERS - if you are a carer please let us know so that we can make a note of this on your medical record.
Your Named accountable GP will be as follows: A-M Dr Kotekar N-Z Dr Hussain you can still see any GP at the practice.
The practice runs the following clinics:
ANTENATAL/POST NATAL/ASTHMA/DIABETES/CHD (Coronary Heart Disease)/STROKE/CHILD IMMUNISATION/WART CLINIC/ MINOR SURGERY
ELDERLY HEALTH CHECKS/NEW PATIENT HEALTH CHECKS/NHS HEALTH CHECKS
The times of these clinics are available from reception
OTHER SERVICES AVAILABLE
CERVICAL SCREENING - is carried out in accordance with guidance from the NHS Cervical Screening Programme.
CONTRACEPTIVE SCREENING - appointments are available during normal surgery times. Doctors offer a range of contraceptive services. The nurses are happy to offer advice on any form of contraceptive and will perform relevant health checks when necessary.
Advice on all contraception (including post coital) is confidential to all.
ADULT VACCINATIONS AND IMMUNISATIONS - will be administered in accordance with current guidelines. For travel vaccinations please aim to commence vaccines three months before your travel date wherever possible. Please ask at reception for a travel questionnaire which you will need to complete prior to your appointment with the nurse.
HEALTH CHECKS - Patients who have not been seen by a GP in the past 3 years can request a consultation for a general health check. (1 year for patients aged 75+)
RIGHTS AND RESPONSIBILITIES
This leaflet outlines your rights from, and responsibilities to New Road Surgery; however you can refer to the NHS Constitution (Jan 2009) for full details of your rights and responsibilities in respect of NHS services.