Medical Records Access & Digitalisation of Medical Records

Non-urgent advice: General Access to Medical Records

Information on Access to Medical Records can be found on NHS Choices – please visit:

View your GP health record

Online access to coded information in your GP medical record – if you would like to have online access to coded information in your GP medical record please make an application to reception. 

Digitalisation of Medical Records September 2022

Over the next few months New Road Surgery will be taking part in NHS England’s plan for digitisation of Medical Records.

Iron Mountain are a third-party service provider who will be assisting the Practice in the digitisation of Lloyd George Records and the subsequent destruction of those Lloyd George Records (but the envelopes will be returned to the Practice). The records will be retrieved and scanned by Iron Mountain and then uploaded to the patient’s electronic health record by EMIS Web who are the current system supplier of the electronic health record.

Scanning these paper-based records and making them digital will enable better utilisation of space and will provide a safer storage solution. In addition, it will also make your record more easily and speedily accessible to clinical staff within your practice. Records will be scanned to the BS1008:2020 standard.

Your complete GP medical record will be digital and stored in a secure cloud based clinical system (only accessible by your GP practice) with the paper based records being securely destroyed following BS EN 15713:2009 secure destruction of confidential material.

Your GP will still be able to access your records easily during this process and within the system after completion.

The scanning and destruction of the paper records will follow strict data protection guidelines adhered to by the NHS.  As with paper based records, digital records are stored for the durations specified in the Records Management Codes of Practice for Health and Social Care. For GP patient records, this states that they may be destroyed 10 years after the patient’s death if they are no longer needed.