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New Road Surgery104-106 New RoadRuberyBirmingham, B45 9HYTel: 0121 453 3584
Online guides for parents -http://www.worcestershire.gov.uk/info/20643/advice_and_guidance_for_families_early_help/1575/online_guides_for_parents
This is a completely confidential service. Even if you are under 16, the doctors and nurses still have to keep anything you tell them private, just as they would for an adult. We will not discuss any information about you with anyone else, unless you ask us to, except in very exceptional circumstances – if you, or another’s safety is at risk. In these circumstances, we will keep you fully informed.
Any person given access to your records will be subject to a duty of confidentiality. You have a right to object to disclosure.
When referring you to other healthcare workers the doctors will make available to them details of your medical history. The doctor will respect the wishes of any patient who objects to particular information being shared with others providing care, except where this would put others at risk of serious harm.
STATEMENT FROM NHS England - How information about you helps us to provide better care
Confidential information from your medical records can be used by the NHS to improve the services offered so we can provide the best possible care for everyone.
This information along with your postcode and NHS number but not your name, are sent to a secure system where it can be linked with other health information.
This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you.
You have a choice. If you are happy for your information to be used in this way you do not have to do anything.
If you have any concerns or wish to prevent this from happening, please speak to practice staff or ask at reception for a copy of the leaflet "How information about you helps us to provide better care".
More information can be found here www.nhs.uk/caredata
An Opt Out Form is available - this can be printed from the website and returned to the practice. Please see care.data opt out form in the further information section on the right hand side of the screen.
The ICO has published a new Model Publication Scheme that all public authorities are required to adopt.
Model Publication Scheme - further information
We try to offer our best service at all times. If however, you are unhappy with any aspect of your care, please either write or ask to speak to the practice manager. We have a complaints procedure and we will contact you with a timely response.
If you feel that you cannot raise your complaint with us, you may wish to contact:
NHS England, P O Box 16738, Reddtich, B97 9PT
If you have any problems with the Out of Hours Service, please let us know and we will pass your complaint on to the appropriate person(s).
We welcome your suggestions, and a suggestion box is situated in the reception area.
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Health Service Ombudsman. Tel: 0345 015 4033 Email: email@example.comWrite: Millbank Tower, Millbank, London SW1P 4QP.
This practice supports the Governments NHS Zero tolerance zone campaign. Violent patients will be reported to the police and struck off the practice list. We ask you to treat your GP and practice staff properly, without violence or abuse.
EQUAL OPPORTUNITIES POLICY (service provision) – NEW ROAD SURGERY RUBERY
To ensure staff working at New Road Surgery and visistors to New Road Surgery are aware of practice and individual responsibilities regarding equal opportunities.
All staff at New Road Surgery have regular contact with members of the public. This includes patients and their family members/carers/representatives, other visitors and contractors making use of the Practice’s premises and services. Everyone who has contact with the practice will be afforded the same level of respect regardless of their age, religion or belief, disability, race, culture, gender or sexual orientation.
The practice is required to provide equal access to our services and to promote equality.
· will ensure that all visitors are treated with dignity and respect
· will promote equality of opportunity between men and women
· will not tolerate any discrimination or perceived discrimination against, or harassment of, any visitor for reason of age, sex, gender, marital status, pregnancy, race, ethnicity, disability, sexual orientation, religion or belief
· will offer the same treatment and services (including the ability to register with the practice if residing within the practice boundary) to any visitor irrespective of age, sex, marital status, pregnancy, race, ethnicity, disability, sexual orientation, religion or belief.
The practice actively promotes and supports the ethos and the requirements of the Equality Act 2010.
The law places an individual responsibility, on each and every one of us, not to discriminate. All staff have a responsibility to make themselves aware of this policy and to promote equality.
Discrimination by the Practice - Procedure
If you feel discriminated against:
· you should bring the matter to the attention of the practice manager
· the practice manager will investigate the matter thoroughly within 7 working days and will discuss the outcome with you.
If you are not satisfied with the outcome, you should raise a formal complaint through the Practice’s Complaints Procedure.
Discrimination against the Practice’s staff
The Practice will not tolerate any form of discrimination or harassment of our staff by any visitor. Any visitor, who expresses any form of discrimination against, or harassment of, any member of our staff, will be required to leave the Practice’s premises forthwith. If the visitor is a patient, he/she may be removed from the Practice’s list if any such behaviour occurs on more than one occasion.
REFERENCE DOCUMENTS and RESOURCES
The Equality Act 2010
Date Dec 2012 Last reviewed July 2020
Review due July 2022
INFECTION PREVENTION AND CONTROL – NEW ROAD SURGERY
This statement has been written by Sally Gates (Clinical Infection Prevention and Control Lead).
New Road Surgery aims to provide a safe environment for patients, visitors and staff. The practice carries out regular infection control audits. Covid 19 infection control updates are reviewed on receipt to ensure our protocols are up to date by Sally Gates.
Following an invitation from the practice the Worcestershire Health Services Nurse Consultant (Infection Prevention and Control) visited the practice in February 2015 to review our policies, procedures and working practices to ensure we are working to recognized standards.
Infection prevention and control & decontamination policies are available upon request.
Practice nurses, phlebotomists and reception/administrative staff all undertake infection control training appropriate to their role within the practice.
There have been no infection transmission incidents during 2019.
The practice routinely reports any notifiable diseases to Public Health.
Statement date July 2020
Review date July 2021
Information is available from New Road Surgery under the Freedom of Information Act. If you wish to request information under the act please make your request in writing to the practice manager.
These are available upon request to the practice manager. To report child or adult abuse please see the 'Reporting Abuse of Children and Adults At Risk link on the right hand side of the website.
Safeguarding Lead GPs
Lead GP - Dr V Kotekar
Deputy GP - Dr S Hussain
Deputy GP - Dr S Hussain
GENERAL DATA PROTECTION REGULATION (GDPR) PRIVACY NOTICE FOR PRIMARY CARE SERVICES – NEW ROAD SURGERY RUBERY – MAY 2018
1. Business details
This is the privacy notice of New Road Surgery.
Our registered practice is at 104-106 New Road Rubery Birmingham.
New Road Surgery operates a number of services for patients including health promotion, disease prevention, health maintenance, counselling, patient education, diagnosis and treatment of acute and chronic illnesses.
2. Aims of this notice
New Road Surgery is required by law to tell you about your rights and our obligations regarding our collecting and processing any of your personal information, which you might provide to us. We have a range of policies and procedures to ensure that any personal information you supply is only stored and used with your active consent (or with one of the other legal grounds for processing set out in the GDPR and which include legal obligations and the necessity of fulfilling an employment contract). It will always be held securely and treated confidentially in line with the requirements of the GDPR. We have listed the relevant documents in a later section (6) and can make any available.
3. What personal information we collect about: a) service users b) employees and c) third parties
a) Patients. As a primary care provider, we must collect some personal information on our patients, including personal health information, which is essential to our being able to provide effective care and support. The information is contained in individual files (manual and electronic) and other record systems, all of which are subject to strict security and authorised access policies. Personal information that becomes inactive for any reason is kept securely only for as long as it is needed, before being safely disposed of.
b) Employees and volunteers. The service operates a safe recruitment policy to comply with the regulations in which all personal information obtained, including CVs and references, is, as with patients’ information, securely kept, retained and disposed of in line with the GDPR. All employees are aware of their right to access any information about them.
c) Third parties. All personal information obtained about others associated with the delivery of the primary care service, including contractors and suppliers will be protected in the same way as information on patients and employees.
4. How we collect information
The bulk of patients’, employees’ and third parties’ personal information is collected directly from them or through form filling, mainly manually, but also electronically for some purposes, eg when contacting the service through its website.
With patients, we might continue to build on the information provided through consultations and in the process of agreeing treatment.
With employees, personal information is obtained directly and with consent through such means as references, testimonials and criminal records (DBS) checks. When recruiting staff, we seek applicants’ explicit consent to obtain all the information needed for us to decide to employ them.
All personal information obtained to meet our regulatory requirements will always be treated in line with our explicit consent, data protection and confidentiality policies.
Our website and databases are checked to ensure they meet all privacy standards, are protected through strong passwords and encryption and comply with our general data protection security and protection policies.
5. What we do with personal information
All personal information obtained on service users, employees and third parties is consistent with our purpose of providing a primary care service which meets all regulatory standards and requirements. It will not be disclosed or shared for any other purpose.
6. How we keep your information safe
As already stated, the primary care service has a range of policies that enable us to comply with all data protection requirements, policies are available upon request .
7. With whom we might share information
We only share the personal information of patients, employees and others with their consent on a “need to know” basis, observing strict protocols in doing so. Most information sharing of service users’ information is with other professionals and agencies involved with their care and treatment. Likewise, we would not disclose information about our employees without their clear agreement, e.g. when providing a reference.
The only exceptions to this general rule would be where we are required by law to provide information, e.g. to help with a criminal investigation. Under the terms of the GDPR, this is “complying with legal obligations”, an alternative to consent.
Where we provide information for statistical purposes, the information is aggregated and provided anonymously so that there is no privacy risk involved in its use.
8. How personal information held by the primary care provider can be accessed
There are procedures in place to enable any staff member, employee or third party whose personal information we possess and might process in some ways to have access to that information on request. The right to access includes both the information and any uses which we might have made of the information. There will only be a charge for providing such information in the event that requests are held to be “manifestly unfounded or excessive” (particularly if they are repetitive). Even then this fee will cover only the amount of administrative work involved.
9. How long we keep information
There are strict protocols in place that determine how long the organisation will keep the information, which are in line with the relevant legislation and regulations.
10. How we keep our privacy policies up to date
The staff appointed to control and process personal information in our organisation are delegated to assess all privacy risks continuously and to carry out comprehensive reviews of our data protection policies, procedures and protocols at least annually. The main point of contact with regard to data protection is Ann Blackburn email: firstname.lastname@example.org telephone 0121 453 3584.
CHILDREN’S PRIVACY NOTICE
WHAT IS A PRIVACY NOTICE AND WHY DOES IT APPLY TO ME?
A Privacy Notice tells people how organisations use information that they hold about them. A new law called the General Data Protection Regulation 2016, also known as GDPR, says that we need to provide you with this Privacy Notice and let you know:
What information we hold about you
How we keep this very important information safe and secure and where we keep it
How we use your information
Who we share your information with
What your rights are
When the law gives us permission to use your information
WHY DOES THE LAW GIVE YOU PERMISSION TO USE MY INFORMATION?The law gives us permission to use your information in situations where we need it to take care of you. Because information about your health is very personal, sensitive and private to you, the law is very strict about how we use it.
So, before we can use your information in the ways we have set out in this Privacy Notice, we have to have a good reason in law, which is called a ‘lawful basis’. Not only do we have to do that, but we also have to show that your information falls into a special group or category, because it is very sensitive. By doing this the law makes sure we only use your information to look after you and that we do not use it for any other reason.
If you would like more information about this please ask to speak to our Data Protection Officer (DPO) mentioned in this Privacy Notice who will explain this in more detail.
New Road Surgery: 104-106 New Road Rubery Birmingham B45 9HY, are responsible for collecting, storing and handling your information when you registered with us as a patient. Because we do this, the law says we are Data Controllers. Sometimes we may use your information for a particular purpose and when we do so, the law says we are Data Processors.
WHAT INFORMATION DO YOU HOLD ABOUT ME?
We hold information about you such as:
Information about your parent(s) or person with parental responsibility
All your health records
Visits to see your GP
Treatments you have had
Medicines prescribed for you and any other information to help us look after you
HOW DO YOU KEEP IT SAFE?
The law says that we must do all we can to keep your information private, safe and secure.
We use secure computer systems and we make sure that any written information held about you is under lock and key and kept in a safe place. This includes taking great care with any passwords we use which we change on a regular basis. We also train our staff to respect your privacy and deal with your information in a manner that makes sure it is always kept and dealt with in a safe way.
WHAT DO YOU DO WITH MY INFORMATION?
We only usually use your information to help us care for you. That means we might need to share your information with other people who are concerned and involved with looking after your health.
We might need to share your information with the police, courts, social services, solicitors and other people who have a right to your information, but we always make sure that they have a legal right to see it (or have a copy of it) before we provide it to them.
WHAT ARE MY RIGHTS?
If you want to see what information we hold about you then you have a right to see it and you can ask for it.
To ask for your information you will usually need to put your request in writing and tell us what information you want us to give you.
We usually need to answer you within one month. Your parent(s) or adult with parental responsibility can help you with is if you need help.
Usually we will give this to you free of charge.
If you think there are any errors in the information we hold about you then you can ask us to correct it but the law says we can’t remove any of the information we hold about you even if you ask us to. This is because we need this information to take care of you.
You have a right to ask us not to share your information.
If you would like to talk to us about not sharing your information, even if this means you don’t want us to share your information with your parent(s) or adult with parental responsibility, please let us know. We will be happy to help.
WHAT IF I HAVE A QUESTION? YOU CAN CONTACT:
Hayley Gidman, Data Protection Officer
Midlands and Lancashire Commissioning Support Unit
120 Grove Road
Telephone: 01782 872648
WHAT IF I HAVE A SERIOUS COMPLAINT ABOUT HOW YOU LOOK AFTER MY INFORMATION?
We will always do our best to look after your information and to answer your questions.
If you are still not happy with something we have done with your information you can speak to our practice manager.
If our practice manager has not been able to help you or if you prefer not to speak to us directly then you have a right to pass your complaint to an organisation called the Information Commissioner’s Office (ICO) who will look into what has gone wrong. For more information visit ico.org.uk
UPDATES TO THIS PRIVACY NOTICE
The law says we must keep all information we provide in this Privacy Notice up to date.
This Privacy Notice was last updated Dec 2020 and will be reviewed in Dec 2021.