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Noticeboard

Telephone Enquiries: for general non-urgent enquiries please telephone the surgery after 2.30pm if at all possible - thank you. 

Patient Participation Group - If you would like to help us improve the services we offer to our patients please join our Patient Participation Group.  We currently have no members aged 20-30 years and are keen for members who represent these age groups to join.  We wouldn't take up much of your time just occasional email contact - please see the link on the right side of this page.

Patient Survey Results - you can find our latest national survey results at: http://www.gp-patient.co.uk/

Practice Leaflet Information

 

 

NEW ROAD SURGERY

104-106 NEW ROAD

RUBERY

BIRMINGHAM

B45 9HY

 

Telephone 0121 453 3584

www.newroadsurgeryrubery.nhs.uk

email RBCCG.oohnewroad@nhs.net

       Dr Jacqueline M Boden

Dr Saadat Hussain

Dr Alison Griffiths

Dr Sandeep Sadhra

We are members of Reddtich & Bromsgrove Clinical Commissioning Group. They can be contacted at:

Hillview Medical Centre

60 Bromsgrove Road

Reddtich

B97 4RN
Tel 01527 488746/488740

We are registered with the Quality Care Commission

If you require this leaflet in any other format please contact us and we will arrange to provide this for you.

 

 WELCOME TO NEW ROAD SURGERY

The practice provides a full range of GP services, this leaflet describes these services. Please read this leaflet, and keep it for future reference.

 

THE PRACTICE TEAM

 Partners:  

 Dr Jacqueline M Boden MB, BS MRCGP DFFP

Dr Saadat Hussain MB, ChB, MRCGP

Employed GPs:

Dr Alison Griffiths MBBS DCH DRCOG  DFRSH MRCGP

Dr Sandeep Sadhra MBChB MRCGP Dip OCC Med

 

 Practice Manager: Ann Blackburn

 Practice Nurses: Sister Sally Gates RGN & Sister Tracy Hardwick RGN

 Phlebotomist: Mrs Sue Kendle

Healthcare Assistant: Mrs Wendy O’Neill

Practice Counsellor:

Secretary: Mrs Lisa Bird

Receptionists: Mrs Jean Randle Mrs Nichola Stanley Mrs Barbara Lewis Mrs Angela Russ Ms Kirsty Miles

Fully qualified locum doctors may be employed to cover holidays etc.

THERE IS DISABLED ACCESS TO THE PREMISES AND TOILET

Practice Area - check on our website if your post code is in our area.

A detailed map is available on reception.

  SURGERY TIMES

Reception is open on weekdays from 08:30 - 18:00

We offer extra appointments outside of normal hours — please ask at reception for details.

The doctors are available for consultations as follows:

Monday morning:                 Drs Boden, Hussain & Griffiths

Monday afternoon:              Drs Boden, Hussain & Griffiths

Tuesday morning:                Drs Boden & Hussain

Tuesday afternoon:             Drs Boden & Hussain

Wednesday morning:          Drs Boden & Sadhra

Wednesday afternoon:       Drs Boden & Sadhra

Thursday morning:              Drs Hussain, Griffiths & Sadhra

Thursday afternoon:           Drs Hussain, Griffiths & Sadhra

Friday morning:                   Drs Hussain & Griffiths

Friday afternoon:                Drs Hussain & Griffiths

Reception telephone service available from 08:30am. Please telephone after 10.30am to book routine appointments and during the afternoon to request results etc. If you wish to speak to a doctor or nurse by telephone this can be arranged via reception.

 HOME VISITS

Please note that the surgery is the best equipped place for consultations. If a visit is absolutely necessary, please make the request before 11am wherever possible.

PRACTICE NURSE APPOINTMENTS

Routine appointments are available every day.

EMERGENCY CALLS

When the surgery is closed Dial 111

0121 453 3584 will remind you to call 111 (answer machine does not take messages) .

Telephone advice, an appointment with a doctor, or a home visit will be offered. This service is intended for emergencies, or problems that cannot wait until the next morning surgery.

NHS choices website gives useful information on treating minor ailments.

 IN CASE OF LIFE-THREATENING EMERGENCIES DIAL 999

APPOINTMENTS Routine appointments with a doctor are on average 10 minutes in duration. If you feel that you have a lot to discuss, please ask for a longer appointment to avoid delay to other patients.

If you no longer require, or are unable to keep your appointment, please let us know so that we can use it for someone else.

REPEAT PRESCRIPTIONS

These are available for some chronic or recurring conditions.

Please make requests in the following way:

  • handing in a request slip (attached to your prescription)
  • completing a request form (available from reception)
  • online - register for online services please attend the surgery with photo ID & address confirmation (i.e. passport or bank statement) and register for this service
  • *by email —the address is RBCCG.oohnewroad@nhs.net

*Please note that confidentiality and security of emails can not be guaranteed whilst in transit and should contain the minimum amount of patient identifiable or confidential information. We will print then delete your email on receipt but it will be stored on your email providers server .

Your prescription will be ready to collect 2 working days after the request is submitted.

Telephone requests will not be taken, other than for housebound patients.

NEW PATIENTS

If you wish to register with the practice please call at the surgery to discuss registration. You will need to bring your medical card with you; if you are unable to locate your card, we can provide you with an application form instead.If you are unable to attend in person, someone can make the registration on your behalf, with your permission. You will register with the practice, not with a particular doctor, but you will be asked to specify your preferred doctor when registering. You may request to see a doctor of your choice at the practice, however, there may be delay if you choose to wait to see a particular doctor.

All new patients are invited to make an appointment to have a health check with our practice nurses.

THE COMMUNITY TEAM

DISTRICT NURSES

Telephone 01527 488337

District Nurses are available to see you in your home if you are housebound. They give advice and care to the acutely and chronically ill.

HEALTH VISITORS

Telephone 0121 453 3536 (Worcestershire residents)

Telephone 0121 457 4780 (Birmingham residents)

Health Visitors provide help and advice particularly to families with children under the age of 5 years old. They are also available for advice on matters concerning general health and nutrition.

OTHER INFORMATION

COMPLAINTS - We try to offer our best service at all times. If however, you are unhappy with any aspect of your care, please either write or ask to speak to the practice manager. Information about how to complain is available at reception and on the practice website.

SUGGESTIONS - We welcome your suggestions, and a suggestion box is situated in the reception area.

PERSONAL DETAILS - Please inform us of any change of name, address or telephone number. If you have an ex-directory telephone number, please let us know.

VIOLENT OR ABUSIVE BEHAVIOUR - This practice supports the Governments NHS zero tolerance zone campaign. Violent patients will be reported to the police and struck off the practice list. We ask you to treat your GP and practice staff properly - without violence or abuse.

CONFIDENTIALITY STATEMENT - This is a completely confidential service. Even if you are under 16, doctors and nurses still have to keep anything you tell them private, just as they would for an adult. We will not discuss any information about you with anyone else, unless you ask us to, except in very exceptional circumstances - if you, or another’s safety is at risk. In these circumstances, we will keep you fully informed.

CARERS - if you are a carer please let us know so that we can make a note of this on your medical record.

 Your Named accountable GP will be as follows: A-M Dr Boden N-Z Dr Hussain you can still see any GP at the practice.

CLINICS

The practice runs the following clinics:

 ANTENATAL/POST NATAL/ASTHMA/DIABETES/CHD (Coronary Heart Disease)/STROKE/CHILD IMMUNISATION/WART CLINIC/ MINOR SURGERY

ELDERLY HEALTH CHECKS/NEW PATIENT HEALTH CHECKS/NHS HEALTH CHECKS

The times of these clinics are available from reception

 OTHER SERVICES AVAILABLE

 CERVICAL SCREENING - is carried out in accordance with guidance from the NHS Cervical Screening Programme.

 CONTRACEPTIVE SCREENING - appointments are available during normal surgery times. Doctors offer a full range of contraceptive services. The nurses are happy to offer advice on any form of contraceptive and will perform relevant health checks when necessary.

Advice on all contraception (including post coital) is confidential to all.

 

ADULT VACCINATIONS AND IMMUNISATIONS - will be administered in accordance with current guidelines. For travel vaccinations please aim to commence vaccines three months before your travel date wherever possible. Please ask at reception for a travel questionnaire which you will need to complete prior to your appointment with the nurse.

HEALTH CHECKS - Patients who have not been seen by a GP in the past 3 years can request a consultation for a general health check. (1 year for patients aged 75+)

 

RIGHTS AND RESPONSIBILITIES

This leaflet outlines your rights from, and responsibilities to New Road Surgery; however you can refer to the NHS Constitution (Jan 2009) for full details of your rights and responsibilities in respect of NHS services.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 
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