The practice tries to achieve a balance between enabling patients to speak to clinical staff on the telephone, and avoiding repeated interruptions when doctors and nurses are in surgery / consultation. Clinical staff need to be able to concentrate when seeing patients and interruptions during consultations need to be avoided whenever possible. Patient confidentiality may also be compromised when a call is taken in the presence of another patient.
If you would like to discuss anything with either the doctor or nurse please contact reception who will arrange for the doctor or nurse to telephone you at the end of their surgery appointments. Please ensure that we have your current telephone contact number and that you advise reception staff of any period when you will be unavailable.
Please let reception know if your request is urgent.