Appointments

Appointments are available throughout the day.

Please make sure you book in on arrival so that the receptionist can inform the doctor you are waiting. However, please note that if you are late arriving (by more than 10 minutes), it may be necessary for you to re-book your appointment.

The practice will ask the PCT to remove patients from the practice list who repeatedly fail to attend or cancel appointments.

If you require a chaperone please advise reception when you book your appointment.

If you no longer require, or are unable to keep your appointment, please let us know so that we can use it for someone else.  

Urgent Appointments

Urgent appointments are always available throughout the day. Please phone before coming to the surgery to minimise waiting time. The doctors will always attend to very ill patients as a priority to avoid patients having to wait for a home visit.

 Routine Appointments

Routine appointments with a doctor are, on average, 10 minutes in duration. If you feel that you have a lot to discuss, please ask for a longer appointment to avoid delays to other patients. 

Home Visits

Please note that the surgery is the best-equipped place for consultations.

If a home visit is absolutely essential, please make the request before 11am wherever possible.

Telephone Advice

The practice tries to achieve a balance between enabling patients to speak to clinical staff on the telephone, and avoiding repeated interruptions when doctors and nurses are in surgery / consultation. Clinical staff need to be able to concentrate when seeing patients and interruptions during consultations need to be avoided whenever possible. Patient confidentiality may also be compromised when a call is taken in the presence of another patient.

If you would like to discuss anything with either the doctor or nurse please contact reception who will arrange for the doctor or nurse to telephone you at the end of their surgery appointments. Please ensure that we have your current telephone contact number and that you advise reception staff of any period when you will be unavailable.

Please let reception know if your request is urgent.