EQUAL OPPORTUNITIES POLICY (service provision) – NEW ROAD SURGERY RUBERY
To ensure staff working at New Road Surgery and visistors to New Road Surgery are aware of practice and individual responsibilities regarding equal opportunities.
All staff at New Road Surgery have regular contact with members of the public. This includes patients and their family members/carers/representatives, other visitors and contractors making use of the Practice’s premises and services. Everyone who has contact with the practice will be afforded the same level of respect regardless of their age, religion or belief, disability, race, culture, gender or sexual orientation.
The practice is required to provide equal access to our services and to promote equality.
The law places an individual responsibility, on each and every one of us, not to discriminate. All staff have a responsibility to make themselves aware of this policy and to promote equality.
Discrimination by the Practice - Procedure
· you should bring the matter to the attention of the practice manager
· the practice manager will investigate the matter thoroughly within 7 working days and will discuss the outcome with you.
If you are not satisfied with the outcome, you should raise a formal complaint through the Practice’s Complaints Procedure.
Discrimination against the Practice’s staff
The Practice will not tolerate any form of discrimination or harassment of our staff by any visitor. Any visitor, who expresses any form of discrimination against, or harassment of, any member of our staff, will be required to leave the Practice’s premises forthwith. If the visitor is a patient, he/she may be removed from the Practice’s list if any such behaviour occurs on more than one occasion.
REFERENCE DOCUMENTS and RESOURCES
The Equality Act 2010
Date Dec 2012 Last reviewed July 2017
Review due July 2018