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Telephone Enquiries: for general non-urgent enquiries please telephone the surgery after 2.30pm if at all possible - thank you. 

Patient Participation Group - If you would like to help us improve the services we offer to our patients please join our Patient Participation Group.  We currently have no members aged 20-30 years and are keen for members who represent these age groups to join.  We wouldn't take up much of your time just occasional email contact - please see the link on the right side of this page.

Patient Survey Results - you can find our latest national survey results at: http://www.gp-patient.co.uk/

EQUAL OPPORTUNITIES POLICY (service provision) – NEW ROAD SURGERY RUBERY

Document Purpose

To ensure staff working at New Road Surgery and visistors to New Road Surgery are aware of practice and individual responsibilities regarding equal opportunities. 

 Introduction

All staff at New Road Surgery have regular contact with members of the public.  This includes patients and their family members/carers/representatives, other visitors and contractors making use of the Practice’s premises and services.  Everyone who has contact with the practice will be afforded the same level of respect regardless of their age, religion or belief, disability, race, culture, gender or sexual orientation. 

 Responsibilities

The practice is required to provide equal access to our services and to promote equality.

The Practice:

 

·    will ensure that all visitors are treated with dignity and respect

·    will promote equality of opportunity between men and women

·    will not tolerate any discrimination or perceived discrimination against, or harassment of, any visitor for reason of age, sex, gender, marital status, pregnancy, race, ethnicity, disability, sexual orientation, religion or belief

·    will offer the same treatment and services (including the ability to register with the practice if residing within the practice boundary) to any visitor irrespective of age, sex, marital status, pregnancy, race, ethnicity, disability, sexual orientation, religion or belief.

 

The practice actively promotes and supports the ethos and the requirements of the Equality Act 2010.

 

Individual Responsibility

The law places an individual responsibility, on each and every one of us, not to discriminate.  All staff have a responsibility to make themselves aware of this policy and to promote equality.

Discrimination by the Practice - Procedure

If you feel discriminated against:

·    you should bring the matter to the attention of the practice manager

·    the practice manager will investigate the matter thoroughly within 7 working days and will discuss the outcome with you.

 

If you are not satisfied with the outcome, you should raise a formal complaint through the Practice’s Complaints Procedure.

Discrimination against the Practice’s staff

The Practice will not tolerate any form of discrimination or harassment of our staff by any visitor. Any visitor, who expresses any form of discrimination against, or harassment of, any member of our staff, will be required to leave the Practice’s premises forthwith.   If the visitor is a patient, he/she may be removed from the Practice’s list if any such behaviour occurs on more than one occasion.

 

 

REFERENCE DOCUMENTS and RESOURCES

The Equality Act 2010

 

 

Date Dec 2012 Last reviewed July 2017

Review due July 2018

 

 

 

 

 

 
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